Frequently Asked Questions (FAQ)
1. Purchase & Payments
Do I need to pay additional Value-Added Tax (VAT) or customs duties?
No. The prices displayed on our product pages are final. All applicable taxes, VAT, and duties are already included in the price. You will not encounter any hidden charges or surprise fees during checkout or upon delivery.
What payment methods do you securely accept?
To ensure a smooth and secure shopping experience, we support mainstream payment channels including major Credit Cards (Visa/Mastercard), Western Union, and direct Bank Transfers.
Are the transactions on your website completely secure?
Absolutely. Guarding your personal and financial data is our top priority. Our platform operates on bank-level SSL encryption and fully complies with PCI-DSS security standards, ensuring your data is heavily protected during transmission.
What should I do if my credit card payment fails at checkout?
First, double-check that your card number, expiration date, and CVV code are entered correctly. Additionally, ensure your issuing bank allows international online transactions. If it still fails, we recommend trying an alternative card, choosing another payment method, or contacting your bank for immediate authorization. You can also reach our support team for guidance.
My order failed, but my card shows a pending charge. What happened?
This is usually a standard bank pre-authorization hold, meaning no funds have actually been deducted by us. Your bank will automatically release these frozen funds within 3–10 business days. If the money was actually processed, please email us with your order details, and we will resolve it with our payment gateway immediately.
Can I complete my order or payment over the telephone?
To maintain the highest level of security and protect your card details, we do not accept telephone payments. All orders must be finalized securely through the encrypted online checkout system on our official website.
2. Products & Inventory
Are all the Game and Limited Jerseys listed online currently in stock?
Most of our premium jerseys are in stock and ready for immediate dispatch. However, due to high demand during the football season, popular player jerseys or specific sizes may sell out rapidly. Real-time availability is displayed on each product page.
How do I choose the most accurate jersey size?
To guarantee an elite fit, we strongly advise reviewing our Size Guide before finalizing your order. Sizing cuts can differ between Game and Limited styles, so comparing your body measurements against our specified charts is the most accurate method to find your perfect match.
3. Shipping & Logistics
What are your shipping rates and destinations?
We proudly ship worldwide! Our rates are straightforward:
- Orders Over $87: Free Standard Shipping Globally.
- Orders Under $87: A flat-rate fee of $7 for North America (US, CA, MX) and $10 for European destinations.
How long will it take for my order to arrive?
Order processing takes 1–3 business days. Once shipped, delivery generally takes 7–20 days, depending on your local postal courier efficiency and regional customs clearance procedures.
How can I track my shipment?
As soon as your package is dispatched, a tracking number will be automatically emailed to you. You can use this number to monitor your jersey's journey directly on the carrier's website or via your store account dashboard.
4. Modifications & After-Sales
Can I modify or cancel my jersey order after payment?
Modifications can only be made if the order has not yet entered our automated packing process. If you notice a mistake in your address or size, contact us immediately. Orders may be canceled within 1 hour of placement, provided they haven’t entered shipping preparation.
Can customized jerseys with personalized names and numbers be returned?
Because personalized gear is crafted exclusively for you, custom jerseys cannot be returned or exchanged for non-quality reasons. Please carefully verify all spelling and number selections before submitting a custom order.
What is your standard return and exchange policy?
We offer a 30-day return window from the day of delivery for all standard, non-customized jerseys. Returned items must remain unworn, unwashed, and in their original packaging with all tags attached. Please contact us via email to receive an official return authorization.
Who covers the return shipping fees?
If the return or exchange is due to non-quality reasons (such as ordering the wrong size or a change of mind), the return shipping cost will be your responsibility. If the return stems from our error (e.g., wrong item shipped or manufacturing defect), we will fully cover all associated expenses.
How should I wash and care for my new jersey?
To maximize the lifespan of the heat-pressed or embroidered detailing, we highly recommend:
- Machine wash cold with similar colors.
- Turn the jersey inside out before washing.
- Avoid using harsh bleach or fabric softeners.
- Line dry or air dry naturally (avoid direct ironing on prints and numbers).